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Colruyt Group

Role
Junior Solution Analyst
When
Oct 2020 → Jan 2022

Junior solution analyst at Colruyt Group, the Belgian retail group, and my least purely IT job. For Cru, their high-end brand, I worked on website requirements and delivery, and across the stores I made checkouts faster, got stores ready for peak periods and handled third-line support. It taught me that change needs trust, and that trust is earned face to face.

From store floor to release

  1. 01Store staff
  2. 02Third-line support
  3. 03AnalysisBert
  4. 04Checkout vendor
  5. 05New release

What I did

  • Faster checkouts

    Examined checkout processes and worked with the register vendor on releases so stores could serve more customers.

    Bert

  • Stores ready for the rush

    PCs, printers and checkout systems prepared for peak periods.

    Bert

  • Requirements for Cru

    Website requirements and delivery improvements for Colruyt's high-end brand.

    Bert

  • Labels that sped up deliveries

    Designed ticket printer labels that helped staff get through the New Year's deliveries faster.

    Bert

  • Third-line support

    Answered technical questions from the stores and turned recurring problems into tickets.

    Bert

  • Bugs, logged and followed up

    Reported checkout software bugs to the vendor and worked through them with their developers.

    Bert

Tools and methods

  • Process optimisation
  • Requirements analysis
  • Vendor management
  • Trello
  • Photoshop